Role Play has many benefits and features that help the call center. [...]
Posts Tagged ‘call center training’
January 24th, 2011 - 9:00 am § in Telesales Tips
Understand Your Offer Through The Prospect’s Eyes
Telephone Sales Reps must learn to see their offer through their prospect's eyes.[...]
January 21st, 2011 - 9:00 am § in Special Promotions
Try A Demo!
Try a demo of Call Center Today's Assault Role Play Simulator training.[...]
January 17th, 2011 - 9:00 am § in Telesales Tips
Client Assessments
Having call center reps fill out forms about your products and services is a great way to get them thinker deeper about their jobs.[...]
January 14th, 2011 - 9:00 am § in Special Promotions
7 Ways To Use Role Play In Call Centers
Role play simulation is the most effective technique for call center training because it can serve so many purposes.[...]
December 31st, 2010 - 9:00 am § in Special Promotions
Is Call Monitoring Obsolete?
One study shows call monitoring may actually be detrimental to call center performance.[...]
December 27th, 2010 - 9:50 pm § in Management Tips
Types of Role Play Scenarios
Role play simulators expose telesales reps to different types of callers in a setting that does not jeopardize your service or quality.[...]
December 9th, 2010 - 7:56 pm § in Special Promotions
Top 3 Benefits of Call Center Role Play
Many of our clients are reaping the rewards of our brand new training technology called the Assault Role Play Simulator. There are many great benefits to adding this interactive approach to your call center representative training regimen.[...]
