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Posts Tagged ‘call center today’

January 14th, 2011 - 9:00 am § in Special Promotions

7 Ways To Use Role Play In Call Centers

Role play simulation is the most effective technique for call center training because it can serve so many purposes.[...]

January 3rd, 2011 - 9:00 am § in Management Tips

Doing Role Play Right

Role play simulation is essential to call center success, when done properly.[...]