Role Play has many benefits and features that help the call center. [...]
Posts Tagged ‘call center simulation’
January 14th, 2011 - 9:00 am § in Special Promotions
7 Ways To Use Role Play In Call Centers
Role play simulation is the most effective technique for call center training because it can serve so many purposes.[...]
December 31st, 2010 - 9:00 am § in Special Promotions
Is Call Monitoring Obsolete?
One study shows call monitoring may actually be detrimental to call center performance.[...]
December 27th, 2010 - 9:50 pm § in Management Tips
Types of Role Play Scenarios
Role play simulators expose telesales reps to different types of callers in a setting that does not jeopardize your service or quality.[...]
December 24th, 2010 - 9:00 am § in Special Promotions
Fast Facts: The Case For Call Center Simulation
Learn why role play call center simulations are essential training tools.[...]
December 9th, 2010 - 7:56 pm § in Special Promotions
Top 3 Benefits of Call Center Role Play
Many of our clients are reaping the rewards of our brand new training technology called the Assault Role Play Simulator. There are many great benefits to adding this interactive approach to your call center representative training regimen.[...]
