Role Play has many benefits and features that help the call center. [...]
Posts Tagged ‘call center role play’
January 19th, 2011 - 9:00 am § in Telesales Tips
Sample Client Concerns Form
Get your call center reps thinking by having them identify potential customer concerns before they come up. Use this form as a helpful exercise.[...]
December 31st, 2010 - 9:00 am § in Special Promotions
Is Call Monitoring Obsolete?
One study shows call monitoring may actually be detrimental to call center performance.[...]
December 27th, 2010 - 9:50 pm § in Management Tips
Types of Role Play Scenarios
Role play simulators expose telesales reps to different types of callers in a setting that does not jeopardize your service or quality.[...]
December 24th, 2010 - 9:00 am § in Special Promotions
Fast Facts: The Case For Call Center Simulation
Learn why role play call center simulations are essential training tools.[...]
December 17th, 2010 - 9:00 am § in Telesales Tips
Call Center Role Play Evaluation
When you're conducting a call center role play session, it's important to evaluate performance. Get a sample evaluation sheet to help your call center.[...]
