Role Play has many benefits and features that help the call center. [...]
Posts Tagged ‘call center exercises’
January 19th, 2011 - 9:00 am § in Telesales Tips
Sample Client Concerns Form
Get your call center reps thinking by having them identify potential customer concerns before they come up. Use this form as a helpful exercise.[...]
January 17th, 2011 - 9:00 am § in Telesales Tips
Client Assessments
Having call center reps fill out forms about your products and services is a great way to get them thinker deeper about their jobs.[...]
